Impact of Non-Verbal Communication on Stress Levels

What is non-verbal communication?

The act of showing information without words refers to non-verbal communication. The body language facts such as facial expressions, eye contact, posture, touch, space, vocal sound, and movements enhance communication among employees in a good manner.

Role of non-verbal communication

Body language makes up the majority of how a person communicates to others. Those facts can be a powerful tool for communicating your intent. This may improve healthy & positive communication between coworkers & affect the organization in a good manner. But if the employer is struggling with stress, he may not be able to show body language (positively) or instead he may automatically show negative body language to others. These negative body language (nonverbal signs) will be split out from the person without realizing it. The employee shows up with facts such as lower voice, close-minded language, worried face, loose straight backbone, less talk, etc. These facts may lead to miscommunication & discomfort.

This stressed employee is not a good fit for organizations. So management & coworkers have to understand the people around them and take the necessary steps to drain their stress out. By understanding others well, employees can build healthy & positive communication which will lead to a stress-free work environment. So the person dealing with this will be eager to express the message clearly, discuss any problems or conflicts & build successful professional relationships including non-verbal communication.

 

Albert Mehrabian’s Communication Theory

Albert Mehrabian is a psychology professor at the University of California, Los Angeles. Albert Mehrabian’s research in the 1970s established a well-known model for understanding how communication is perceived. (W, 2024) According to this, the way a human remembers a communication is like below.

1.    Words (the actual content of the message) make up only 7% of communication.

2.    Tone of Voice accounts for 38% of the communication.

3.    Body Language (such as facial expressions, posture, gestures, and eye contact) comprises 55% of communication.

According to this model, it confirms that non-verbal communication is really important to express communication exactly.

 References

1.   W, S.L. (2024) Teamwork makes the budget work: a success story in conflict resolution. https://www.linkedin.com/pulse/teamwork-makes-budget-work-success-story-conflict-resolution-wong-xbmuc/.